Shipping policy
Effective Date: 21 May 2026
Thank you for shopping with Shilpkriti Stone Art.
We specialize in handcrafted stone art products. Since many products are handmade and carefully prepared, shipping timelines may vary depending on the product type and delivery location.
1. Order Processing Time
- Orders are generally processed within 2–7 business days.
- Customized or made-to-order products may require additional processing time.
- Orders are not processed on Sundays or public holidays.
2. Shipping Timeline
Estimated delivery timelines:
- Within India: 5–12 business days
- International Orders: 10–25 business days (depending on customs and destination)
Delivery timelines are approximate and may vary due to:
- Courier delays
- Weather conditions
- Remote delivery locations
- Customs clearance for international orders
3. Shipping Charges
Shipping charges may vary depending on:
- Product size and weight
- Delivery location
- Shipping method selected
Applicable shipping charges will be displayed during checkout.
4. Tracking Information
Once your order is shipped, tracking details will be shared via email or phone.
5. Damaged Packages
If your package arrives damaged:
- Please record an unboxing video immediately.
- Contact us within 48 hours of delivery.
- Email photos/videos of the damaged item to info@shilpkritistoneart.com.
Claims made without proper proof may not be eligible for replacement or refund.
6. International Shipping
International customers are responsible for any customs duties, taxes, or import charges applicable in their country.
7. Incorrect Address
Customers are responsible for providing accurate shipping information. We are not responsible for delays or losses caused by incorrect addresses.
8. Contact Us
For shipping-related queries:
Email: info@shilpkritistoneart.com