Returns & Refund Policy
Effective Date: 21 May 2026
At Shilpkriti Stone Art, customer satisfaction is important to us. Since many of our products are handcrafted and made from natural stone, slight variations in texture, colour and finish may occur.
As our website primarily facilitates enquiries and customised design discussions rather than direct online purchases, return and refund arrangements will be handled on a case-by-case basis depending on the nature of the product, order and issue.
1. Eligibility for Returns
Returns may be accepted in the following circumstances:
- The item received is damaged.
- The wrong product was delivered.
- The product has a major manufacturing defect.
To be eligible for a return:
- You must contact us within 48 hours of delivery.
- An unboxing video is mandatory for damage-related claims.
- The product must remain unused and in its original packaging.
2. Non-Returnable Items
The following items are generally not eligible for return:
- Customized or personalised products
- Products damaged due to misuse or improper handling
- Items without their original packaging
- Products with minor variations in natural stone texture, colour, pattern or finish
Minor variations are a natural characteristic of handcrafted stone products and should not be considered manufacturing defects.
3. Refund Process
Once a return or refund request has been reviewed and approved:
- A replacement or refund may be initiated, depending on the circumstances and product availability.
- Where applicable, refunds will be processed through the payment method agreed upon with the customer.
- Refund timelines may vary depending on the payment method and financial institution.
4. Return Shipping
- If the return is due to an error on our part or damage during delivery, return shipping may be covered by us.
- In other circumstances, the customer may be responsible for return shipping costs.
5. Exchange Policy
Exchanges may be offered subject to product availability and the nature of the issue.
Customized or personalised products may not be eligible for exchange unless the product is damaged, defective or does not match the mutually agreed specifications.
6. Customised Products
Customised and personalised stone art is created according to the customer's specific requirements. Because these products are made specifically for an individual customer, they are generally non-returnable and non-exchangeable unless they are damaged, defective or materially different from the agreed specifications.
7. Natural Stone Variations
Natural stone may contain variations in colour, texture, grain, pattern, surface and finish. These characteristics are part of the natural beauty of stone and are not considered defects.
8. Contact for Returns
If you believe your product is eligible for a return or replacement, please contact us as soon as possible with details of the issue.
Email:
info@shilpkritistoneart.com
WhatsApp:
+91 92522 88333
For Return & Replacement Enquiries:
Contact Us on WhatsApp