Shipping & Delivery Policy
Effective Date: 21 May 2026
Thank you for choosing Shilpkriti Stone Art.
We specialise in handcrafted stone art products and customised stone artwork. Since many of our products are handmade and carefully prepared, shipping and delivery timelines may vary depending on the product type, customisation requirements and delivery location.
As our website primarily facilitates enquiries rather than direct online purchases, shipping arrangements and timelines will be discussed with the customer before the work is finalised.
1. Order Processing Time
- Handcrafted products are generally prepared within 2–7 business days, depending on the product.
- Customized or made-to-order products may require additional preparation time depending on the complexity of the design.
- Processing generally does not take place on Sundays or public holidays.
2. Shipping Timeline
Estimated delivery timelines may be:
- Within India: 5–12 business days
- International Orders: 10–25 business days, depending on customs and destination
Delivery timelines are approximate and may vary due to:
- Courier or logistics delays
- Weather conditions
- Remote delivery locations
- Customs clearance for international shipments
- Unexpected circumstances beyond our reasonable control
3. Shipping Charges
Shipping charges may vary depending on:
- Product size and weight
- Delivery location
- Shipping method
- Packaging requirements
Applicable shipping charges, where required, will be communicated to the customer during the enquiry and order confirmation process.
4. Tracking Information
Once the product has been shipped, applicable tracking details may be shared with the customer through email, WhatsApp or phone.
5. Damaged Packages
If your package arrives damaged, please follow these steps:
- Record an unboxing video immediately after receiving the package.
- Contact us within 48 hours of delivery.
- Share clear photographs and videos of the damaged package and product.
- Email the photographs/videos to info@shilpkritistoneart.com .
Claims submitted without appropriate photographs, videos or other supporting evidence may not be eligible for replacement or refund.
6. International Shipping
International customers may be responsible for any customs duties, taxes, import charges or other fees applicable in their country.
Customs clearance requirements and charges may vary from country to country and are outside the control of Shilpkriti Stone Art.
7. Incorrect Address
Customers are responsible for providing accurate and complete delivery information.
Shilpkriti Stone Art shall not be responsible for delays, failed deliveries or losses caused by incorrect, incomplete or outdated address information provided by the customer.
8. Customized & Made-to-Order Products
Customized and made-to-order products may require additional preparation and production time because they are created according to specific customer requirements.
The expected preparation and delivery timeline for a customized product will be communicated during the enquiry and confirmation process.
9. Delivery Delays
While we make reasonable efforts to meet the estimated delivery timelines, delays may occur due to circumstances beyond our control, including courier delays, extreme weather, transportation issues, customs clearance or other unforeseen events.
Estimated delivery dates should therefore be treated as approximate rather than guaranteed delivery dates.
10. Contact Us
For shipping and delivery-related queries, please contact us using the details below.
Shilpkriti Stone Art
Kota, Rajasthan, India
Email:
info@shilpkritistoneart.com
WhatsApp:
+91 92522 88333
For Shipping & Delivery Enquiries:
Contact Us on WhatsApp